The Mobile Twinning feature (when enabled) allows an external phone to be twinned with your IP Office extension. The twinned device can be any external phone, such as your mobile or home phone.
When a caller rings your extension, both your extension and the twinned device will ring, enabling you to take the call from either device.
If the call is not answered from either device, the call will follow the rules set up for the extension (such as being re-directed to your voicemail)
Notes
• If Do Not Disturb is selected, any calls to your extension will hear a busy tone or be re-directed to voicemail. Your external phone will not ring.
• Your caller may be re-directed to your twinned device’s voicemail before your extension’s voicemail if you silence the call.
• If any call Is coming from a group the groups settings will need to be manually changed from a Collective Ring to Sequential Ring.
When this change is made it will go through each user in the group until someone picks up or the caller will be directed to the groups voicemail. The group voicemail will happen pickup after 45seconds.
When you are on the call you may transfer the call to another extension.
To do this when your on the call just push ** then the extension and it will send the call to that extension.
Note
- If the call is not picked up you will receive that persons voicemail and not the caller.
The Caller will still be on hold with hold music. You will need to press ** again to pickup the caller that is on hold on your Twinning cell phone.
If you are on the Twinning phone call on your cell phone and you need to pick it up in the office you can.
To do this when you on the cell phone call go to your desk and push the Twinning button on the phone.
It will drop your call from the Twinning cell phone and now have it on the desk phone.
*You can also do the reverse and send your call from the desk phone to your Twinned mobile phone by pushing the Twinning button.
Here are the steps on how to Forward/Twin all calls from your company Avaya desk phone directly to your cell phone.
First you must put into the system the phone number you would like to have it forwarded too.
Push the Menu right button.
Then you need to push The Twinning button on the left.
If you see any old information in this area after the word “Twinning:” Please Clear it by pressing the backspace button .
If nothing is in the area after the word “Twinning:” then you can enter in your phone number with the area code and the number 9.
*IMPORTANT it must be a follows or it will not work. 913058213333. 9 to get out then 1 for the then your number.
Then push Done
Your phone will now forward all calls from inside the university and outside the university to whatever number you put after the word “Twinning:”
- If you see a black arrow pointing to the Twinning it is enabled.
To disable it please press the button Twinning and it will remove the Black Arrow and stop forwarding the calls.